Politica di restituzione

  Si prega di non rispedire l'acquisto al produttore. 

I resi sono accettati fino a 30 giorni dopo il ricevimento del prodotto, con ricevuta di acquisto valida o prova di acquisto, e solo con l'imballaggio originale. Trascorsi i 30 giorni dal ricevimento del cliente, i prodotti non possono più essere rimborsati o scambiati. 

To inquire about a return please email: [email protected]. Lighting Fixtures cannot be returned if you ordered the wrong voltage.

Tutti gli articoli restituiti devono essere da noi ricevuti nelle stesse condizioni di spedizione, non utilizzati e nella loro confezione originale, insieme a una ricevuta valida o una prova d'acquisto.

Tutti gli articoli non inviati nelle loro condizioni originali, come ad esempio danneggiati o con parti mancanti, non potranno essere rimborsati o sostituiti.

Tutti i prodotti da noi venduti sono in condizioni nuove e non utilizzati, se non diversamente specificato (come ad esempio un articolo a scatola aperta).

All digital video game sales are final upon activation key delivery. Returns will not be accepted after digital download keys have been delivered via email and refunds will not be given. No exceptions.

Refunds (if Applicable):

Once your return is received, the product will be reviewed and an e-mail notification will be sent.  Our company will also notify you of either approval or rejection of your requested refund. 

Once approved, your refund will be processed. A credit will be applied to your credit card or original method of payment within a few business days of approval.  It then generally takes 4-5 days for the credit to appear, depending on your credit card company. 

We reserve the right to charge up to a 20% restocking fee for all returned items. You might also be given an option for store credit.

Late or Missing Refunds (if Applicable)

If you have not yet received your refund please check with your bank or credit card company first. Processing normally takes 4-5 days, but can take longer depending on the company.  

If your bank or credit card company cannot find the pending/processing credit transaction feel free to contact us at:
[email protected]

Exchanges (if Applicable)

We only replace defective or damaged items for same item exchange. Please save all packaging and contact us at [email protected]

Discounted Items (if Applicable)

Only regular priced items will be refunded, unfortunately, discounted items cannot be refunded. 

Shipping:

In order to return or exchange your product, please first e-mail us at:
[email protected]

Customers will be charged once for shipping costs (including returns); no restocking fees are charged. 

Depending on your geographic location, the estimated time for your exchanged product to be delivered may vary. 

If you are shipping an item over $500 please consider using a trackable/insured shipping service.  We do not guarantee your return item will be received, and are not to be held responsible for postal damage or uninsured items.